FREQUENTLY ASKED QUESTIONS
How long will it take for a domestic (US) order to get to me?
All domestic orders within the US are shipped USPS.
We currently ship with the following options:
- First Class Mail (1-3 business days)
- First Class Package (1-3 business days)
- Priority Mail (1-3 business days)
Please allow 2-10 business days to fulfill your order. Once your merchandise is packed and shipped out, you will receive a fulfillment confirmation email. During launch weeks, please allow 1-2 additional days. Orders will not be shipped on holidays. Instead, they will be shipped the following business day.
How long will it take for my international order to get to me?
International orders are shipped via USPS. International orders generally takes 7-21 business days. Please expect longer shipping times when going through customs. Shipping time will depend on country’s policies. Domitrick Media is not responsible for custom fees. Shipping costs are handled separately. Once your merchandise is packed and shipped out, you will receive a fulfillment confirmation email. During launch weeks, please allow 1-2 additional days. Orders will not be shipped on holidays. Instead, they will be shipped the following business day.
Simpleesam Clothing (clothing company of Domitrick merch) is NOT responsible for stolen/lost packages, sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
Simpleesam Clothing (clothing company of Domitrick merch) is NOT responsible for any packages once they are with shipping provider.
Returns & Exchanges
- Our policy lasts 30 days. If 30 days have gone by from the day your package was delivered, unfortunately, we can't offer you a refund/exchange.
- Please return the item in the condition it was packaged and sent.
- All items must be unworn and unwashed.
- Items covered in animal/human hair will NOT be accepted.
- Items that smell like smoke, cologne, or deodorant cannot be accepted.
- It may take up to 7 business days for returns to be processed (even longer after a launch).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please send all returns, with the packing slip/order number included, to:
- Simpleesam Clothing, 3020 Tolmas Drive, Metairie, LA 70002
Late or missing refunds
Packages will be processed on a first come basis. Please allow up to 7 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (1-5 business days). Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If you need to exchange for any reason, please return your item per our refund policy above and include exchange instructions/order number with the return. We do not offer exchanges on out of stock items, if the item is out of stock, then we will refund the item returned. If your item is damaged, please contact our support for assistance.
- We do not accept returns for Sale/Clearance items.
- We do not cover shipping costs for returns/exchanges at this time.
- If you return an item, shipping cost is NOT refunded.
- We do not accept returns or exchanges after 30 days
Incorrect Item Received
If we made a mistake with your order, then please email us through the contact page on the site. We will request photo evidence for our records, and provide a return label (domestic only) if an exchange needs to be made.
If I placed an order, can I change the size or add an item to it?
Unfortunately once an order is placed, it cannot be changed. You must place a new order. We may be able to cancel your old order if it is not being processed for shipment.
When will products be restocked?
We are currently not able to predict when or if products will be restocked. Thank you for your understanding!
Does Simpleesam Clothing (clothing company of Domitrick Media) sell items at wholesale?
We do not offer items for wholesale or bulk sale.
What countries does Simpleesam Clothing (clothing company of Domitrick Media) ship to?
We offer worldwide shipping via USPS.
Why is there a customs fee included with my international order?
Customs fees are not covered in the shipping costs that are charged by Simpleesam Clothing. Customs policies vary from country to country and unfortunately we have no control over how your country determines customs fees. To find out how not to be charged customs fees, contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes. Please note that no matter whom the carrier is, U.S. Postal or private, the laws and rules are the same for everyone. Each country is different and each carrier handles these issues differently when clearing customs.
If your question or concern was not covered on this page, please contact us and we will get back to you as soon as possible!